Privacy Policy

1. Introduction

Welcome to TrueGen.AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how TrueGen.AI collects, uses, discloses, and safeguards your personal information when you use our platform. By using TrueGen.AI, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

  1. * Personal Information

    This includes your name, email address, payment details, and any other information you voluntarily provide during the registration or checkout process.

  2. * Usage Information

    We collect data on how you interact with TrueGen.AI, such as which strategies you generate, the number of generates, and other usage patterns.

  3. * Device Information

    We may collect data about your device, including the device type, operating system, and browser type, to optimize your experience on our platform.

3. How We Use Your Information

We use your information to enhance your experience and provide core services on TrueGen.AI, including:

  1. * Processing payments for subscription plans and additional generates.
  2. * Delivering and improving AI-generated marketing strategies.
  3. * Sending notifications related to your account, such as billing or updates.
  4. * Conducting internal analytics to improve platform performance and user experience.
  5. * Ensuring compliance with legal obligations and protecting the security of the platform.

4. Disclosure of Your Information

We may share your information in the following situations:

  1. * With trusted third-party services for payment processing (e.g., Stripe), email delivery, or other services essential for the platform.
  2. * If required by law, to comply with a legal obligation, or to protect the rights of TrueGen.AI.

5. Your Choices

You have control over the personal information you share with us. You can:

  1. * Update or correct your personal information at any time through your account settings.
  2. * Enable or disable two-factor authentication (2FA) for extra security.
  3. * Manage your communication preferences, including opting out of non-essential communications.

6. Security

We implement reasonable security measures, such as encryption and two-factor authentication (2FA), to protect your information. However, no data transmission over the internet or method of electronic storage can be guaranteed as 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain data for longer periods if necessary to comply with legal obligations or for legitimate business interests.

8. Children's Privacy

TrueGen.AI is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.

9. Communications and SMS Notifications

We may use your contact information, including your phone number, to send you important updates, notifications, or promotional messages through SMS in the future. These messages are sent via Twilio or similar SMS delivery service providers to keep you informed about relevant updates, services, or promotions related to TrueGen.AI.

Opting Out You can choose to stop receiving SMS messages from us at any time by replying "STOP" to any message you receive, or by managing your preferences in your account settings. Note that opting out of promotional messages does not affect our ability to contact you regarding essential account-related or transactional information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted within the platform, and you are encouraged to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].